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FAQs





General Tips
Before you perform a speed test from your connection, it's important that no other application is using your connection. Close all file-sharing and/or any other software that requires an internet connection (instant messaging applications such as MSN Messengers, Skype, Google Talk, Yahoo!, etc…). Make sure also that there is not programs are running at startup that checks for updates such as antivirus, windows update, etc…

Why my ADSL broadband speed depends on the distance from the exchange?
The ADSL broadband is a technology that is distance sensitive, if you are having a broadband on copper. The copper lines are not 100% free of errors, it contains some noise therefore, it affects the speed of the internet connection and makes it slower.

How to improve broadband speed
Internet speed depends upon many factors. One of the main aspects to be considered is your own PC/Laptop. Download speed may vary based on the settings of the computer. If it is an old PCLaptop, the upgrade of hardware may be necessary to improve the speed of your internet connection. There is no point in going for a fast Internet connection unless your PC/Laptop is ready to match with the Internet speed you have subscribed in.

Is my Browser settings affects the internet speed?
Browsing the internet or downloading pages using older versions of your browser will cause sufficient delay in loading pages with more pictures. Therefore by upgrading to the latest version one could reduce the time it takes to download a page. It is essential to adjust your browser settings.

Wireless internet and neighbours
One has to be aware of the fact that people around can easily catch and use the wireless Internet service with out the knowledge of the owner. This may not cost any money but the usage can slow down the connection speed. It is just possible that some people may simply miss or forget to set up security measures to keep their connection safe. It is always better to set up a WEP key while installing the wireless router. It has also to be noted that an unprotected connection may lead to hacking and other users can find out your personal information, such as bank details.

How to verify if the connection is secured?
Scan your wireless network by visiting ’My Network Places’. There should be a picture of a padlock next to the name of your network. If this is absent then you need security. A wireless encryption key is normally used to make the hacking more difficult. The key is a series of numbers and letters, There are WEP with 64bit or 128bit encryption that offers limited security. WPA-TKIP offers better security and is compatible with older routers and USB keys. WPA2-AES offers the best security and performance but it should match both your router/access point and your PC/Laptop.

Do I have programs running in the background which cannot be seen?
There are many programs that start running in the background as soon as you log/open your PC/Laptop. There are many applications that will discretely use your internet connection. You might think that you have switched the program off but they continue to run in the background. These programs may continually upload and download data using a peer-to-peer system and they not only slow you down the PC/Laptop but also use up your download allowance. Some applications like Windows updates, security suite updates, MSN and Skype could also all be running at the same time. Almost all such programs can be set so that they don’t start up automatically. Go to your task manager, by right clicking on the Task bar, and find out which applications are running. We can check the programs that are running in the Applications tab. You should be very aware of what programs you are closing while windows is running in order not to have a malfunction windows.

What is throughput?
Throughput is the amount of data that can be transferred over your Internet connection at one point in time

What are kbps?
Kbps or kilo bits per second is the rate at which 1000 bits of data travels across your internet connection. A bit is the smallest unit of digital information. 8 bits make up 1 byte

Why do I get different results when I run the test?
The test shows the current throughput you can get on your internet connection. Factors such as network congestion and other downloads in progress can affect the available throughput

I thought my broadband connection was faster!
The results of the test can be affected by any network congestion between you and your servers. If you have other downloads in progress this can also affect the results. Running multiple browsers, slow PC/laptop and having multiple connections over wireless network can also affect the results of the test

How do you know how fast is my Internet connection?
We calculate the speed of your connection by calculating the time it takes to download a predefined set of data

Any tips to get better test results?
For a more accurate result, refrain from using other browsers or programs while performing the test. Test your connection with a average to high spec machines (PC or laptop) and to make sure you do not have multiple devices connected to your Internet connection